This privacy policy sets out how Mealeez uses and protects any information that you give it when you use this website/app.

Mealeez is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Mealeez may change this policy from time to time by updating this page. You should check this page from regularly to ensure that you are happy with any changes. This policy is effective from 10/01/25.

What We Collect

• Your email address: We collect your email address to create and manage your account, communicate with you about our services (e.g., account updates, notifications you've opted into), and provide customer support.
• Unique push notification device identifier: This identifier is used to send you push notifications if you have enabled them in the app settings. This is necessary for delivering timely updates and alerts related to the app's functionality.
• Medical information (allergies, optional): You may optionally provide information about your allergies to personalize your recipe recommendations and provide relevant allergen information. This information is only collected with your explicit consent and is not required to use the basic functions of the app.

What We Do With The Information We Collect

• Account Management: To create and manage your user account.
• Communications: To send you service-related notifications (e.g., account updates, new recipes, updated restaurant menus) and, if you have opted in, marketing communications about new features or promotions. You can manage your communication preferences in your profile settings.
• Personalization: To personalize your experience on the App and Website, such as providing recipe recommendations based on your stated allergies (if provided).
• Service Improvement: To analyze usage patterns and improve our services.
• Legal Compliance: To comply with applicable laws and regulations.

We may share your information with the following categories of third parties:

• Service Providers: We use third-party service providers (e.g., email marketing platforms, cloud hosting providers, analytics providers) to help us deliver our services. These providers are contractually obligated to protect your information and only use it for the purposes we specify.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

Security
We are committed to ensuring that your information is secure. We have implemented appropriate technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest.
• Regular security assessments and vulnerability testing. Access controls to restrict access to your information to authorized personnel only.
• Use of Cloudflare for DDoS protection and security.
• Secure server infrastructure.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

How we use cookies
We use cookies and similar technologies to enhance your experience on our Website and App. To learn more about the types of cookies we use, their purposes, and how you can manage your cookie preferences, please visit our dedicated Cookie Policy: https://app.mealeez.co.uk/cookie-policy

Links to other websites
Our website/app may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We will not use your personal information to send you promotional information about third parties.

Under the UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you. Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal data under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data under certain circumstances.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at [email protected]. We will promptly correct any information found to be incorrect.